Job Description
Join Detroit Tech Solutions as a Remote Night Shift Customer Support Specialist and become a vital part of our 24/7 operations team. This fully remote position offers the flexibility to work from anywhere in Michigan while supporting our diverse client base during overnight hours. We provide comprehensive training, competitive benefits, and a collaborative virtual environment designed for professional growth. If you're a night owl with exceptional problem-solving skills and a passion for customer excellence, this opportunity is tailored for you.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during overnight hours (11 PM - 7 AM EST)
- Resolve technical issues for enterprise clients using remote diagnostic tools
- Document all interactions in CRM systems with detailed case notes
- Collaborate with global support teams to escalate complex issues
- Monitor system alerts and initiate incident response protocols
- Maintain high customer satisfaction scores with proactive communication
- Contribute to process improvement initiatives for overnight operations
Qualifications
- Minimum 2 years in customer service or technical support role
- Experience with remote work tools (Zoom, Slack, Jira)
- Proficiency in troubleshooting hardware/software issues
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to work weekends and holidays as needed
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated home workspace