Job Description
Join our dynamic team as an immediate-hire Remote Customer Support Specialist in Raleigh, NC! We're seeking tech-savvy communicators to provide exceptional service to our growing client base. Enjoy 100% remote work with flexible hours, competitive pay, and comprehensive benefits. No commute, no office politics – just meaningful impact from your home office. This is your chance to launch or advance your career with a forward-thinking company that values your expertise and work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Document interactions in CRM system while maintaining accurate case notes
- Collaborate with technical team to troubleshoot complex issues
- Identify upsell opportunities and cross-reference product knowledge
- Maintain 95%+ customer satisfaction metrics
- Participate in bi-weekly team training sessions
- Adhere to strict security protocols for sensitive data handling
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in remote/hybrid setting
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office space
- Ability to work independently with minimal supervision
- Available for weekend shifts as needed