Job Description
We're urgently hiring a Remote Customer Support Specialist to join our growing team! Enjoy flexible hours while delivering exceptional service to clients nationwide. This is a full-time remote position based in Albuquerque, NM with competitive compensation and growth opportunities. If you're passionate about problem-solving and thrive in dynamic environments, apply now!
Responsibilities
- Resolve customer inquiries via email, chat, and phone with 95% satisfaction rate
- Document all interactions using Zendesk and maintain accurate CRM records
- Collaborate with technical teams to troubleshoot complex product issues
- Develop personalized solutions for VIP accounts and escalate critical concerns
- Contribute to knowledge base articles and process improvement initiatives
- Maintain SLA metrics with 24-hour response time for all tickets
Qualifications
- 3+ years of customer support experience in remote or hybrid environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and ticketing systems
- Exceptional written and verbal communication skills
- Ability to work independently across time zones with flexible scheduling
- Strong problem-solving abilities with technical aptitude
- High-speed internet connection and dedicated home office setup
- Experience in SaaS or tech industry preferred