Job Description
Join Atlanta's leading digital solutions provider as a Remote Customer Support Specialist. Enjoy the flexibility of part-time remote work while making a meaningful impact on our clients' success. We're seeking tech-savvy professionals who thrive in dynamic environments and embody our commitment to excellence.
This role offers competitive compensation, comprehensive training, and opportunities for growth within our innovative team. Work from anywhere in Atlanta with a stable internet connection and contribute to transforming how businesses connect with their customers.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities and promote company services
- Meet performance metrics for response time and resolution rates
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience
- Proficiency with CRM software and remote collaboration tools
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home workspace
- Positive attitude and commitment to customer satisfaction