Job Description
Apex Digital Solutions is seeking a dedicated Remote Night Shift Customer Support Specialist to join our elite team. We offer 100% Work From Home positions for talented individuals in Philadelphia, PA and California. If you are looking for a stable night shift role that offers flexibility and growth, apply today.
In this role, you will provide exceptional service to our clients during the night hours, ensuring their issues are resolved promptly and professionally. We are looking for self-motivated individuals who can thrive in a remote environment.
Responsibilities
- Manage high-volume customer inquiries via email and chat during night shift hours.
- Diagnose and resolve technical issues for our user base.
- Document all interactions and resolutions in the CRM system.
- Ensure compliance with company policies and quality standards.
- Communicate effectively with day-shift teams to hand over complex tickets.
Qualifications
- High school diploma or GED required; technical degree a plus.
- Minimum 1 year of experience in customer support or technical help desk.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM EST).
- Reliable high-speed internet and a quiet workspace are mandatory.
- Strong problem-solving and communication skills.