Job Description
Join our award-winning remote team in Long Beach, CA! We're urgently hiring passionate Customer Support Specialists to deliver exceptional service from home. Enjoy flexible hours, competitive benefits, and a collaborative digital workspace. As a key player in our customer experience team, you'll resolve inquiries, troubleshoot technical issues, and drive satisfaction metrics. If you thrive in dynamic environments and possess outstanding communication skills, we want you on board!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage CRM system to track interactions and document resolutions
- Collaborate with technical teams to escalate complex issues
- Identify trends and recommend process improvements
- Maintain accurate documentation of customer interactions
- Train on new products and services quarterly
- Support after-hours rotation (1x/month)
Qualifications
- 2+ years customer service or technical support experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot internet connectivity issues
- High-speed home internet (minimum 50 Mbps)
- Comfortable with remote work tools (Slack, Zoom, Jira)
- Associate degree or equivalent certification preferred
- Spanish bilingual a plus