Job Description
Join FlexConnect Solutions as a Remote Customer Support Specialist and transform how we serve clients across Long Beach, CA, and North Carolina! We're urgently hiring dedicated professionals to deliver exceptional support with flexible hours (6 AM - 8 PM PST) to accommodate diverse schedules. This fully remote role empowers you to work from anywhere while making a tangible impact on our growing customer base. Enjoy competitive compensation, comprehensive benefits, and a dynamic team environment that values work-life balance. If you're passionate about problem-solving and thrive in autonomous settings, apply today and become part of our innovative team!
Responsibilities
- Resolve customer inquiries via email, chat, and phone with exceptional professionalism and empathy
- Document interactions accurately in CRM systems and identify process improvement opportunities
- Collaborate with cross-functional teams to address complex technical issues
- Maintain deep product knowledge to provide expert guidance to clients
- Proactively monitor support queues to ensure SLA compliance and customer satisfaction
- Contribute to knowledge base articles and training materials
- Participate in weekly team meetings and professional development sessions
Qualifications
- 2+ years of customer support experience in remote or hybrid environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues independently
- Strong time management and self-discipline for flexible scheduling
- Associate degree or equivalent combination of education/experience
- Experience working with clients in California or North Carolina preferred