Job Description
Join FlexHire Solutions and enjoy the flexibility of remote work with weekly pay in Austin's thriving tech scene! We're seeking passionate customer support specialists to deliver exceptional experiences for our SaaS clients. This contract position offers competitive compensation, flexible scheduling, and the opportunity to work with innovative teams while maintaining work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage ticket queues and SLA adherence in Zendesk platform
- Collaborate with technical teams to troubleshoot complex issues
- Document processes and contribute to knowledge base improvements
- Maintain accurate CRM records and customer interaction logs
- Participate in weekly performance reviews and training sessions
Qualifications
- 2+ years customer support experience in remote/contract roles
- Proficiency with Zendesk, Salesforce, or similar CRM tools
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- High-speed internet connection and quiet home office setup