Job Description
Join our award-winning remote team as a Customer Support Specialist! We're seeking tech-savvy professionals in Cleveland to deliver exceptional service from home. Equipment provided including laptop, headset, and ergonomic setup. This is an immediate hire opportunity with competitive benefits and career growth potential. Work independently while staying connected to our dynamic support ecosystem.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions using CRM systems with 100% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Maintain performance metrics (CSAT >90%, resolution time <15 min)
- Participate in weekly training sessions to enhance product knowledge
- Identify process improvements and contribute to team innovation
Qualifications
- 2+ years customer support experience (remote preferred)
- Proficient in CRM platforms (Salesforce, Zendesk)
- Strong communication skills with clear articulation
- Ability to work independently with minimal supervision
- High-speed internet connection at home office
- Detail-oriented with problem-solving aptitude