Job Description
Join our dynamic team at TechFlow Solutions and embrace the future of work with our fully remote Customer Support Specialist position. Enjoy flexible hours while delivering exceptional service to our global clientele. This immediate hire opportunity in Tampa, FL offers the perfect blend of autonomy and growth. Relocation support available for Virginia candidates!
We're seeking tech-savvy communicators to resolve inquiries, troubleshoot issues, and elevate customer experiences. If you're ready to work from home with competitive compensation and a supportive culture, apply today.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases in CRM system with detailed, accurate information
- Collaborate with technical teams to resolve complex escalations
- Proactively identify process improvements for customer efficiency
- Maintain product knowledge through continuous training modules
- Support weekend/holiday shifts as per flexible schedule agreement
Qualifications
- 2+ years customer support experience in tech/digital services
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Self-motivated with ability to work independently in remote setting
- High-speed home internet connection (minimum 50 Mbps)
- Flexible availability to cover US-based time zones
- Associate degree or equivalent technical certification