Job Description
Join our award-winning remote team immediately! Global Connect Solutions is seeking a dedicated Customer Support Specialist to join our 100% work-from-home team based in Baltimore. This is your chance to launch your career with a company that values your talent over your location.
Why you'll love this role: Enjoy complete flexibility with no commute, comprehensive benefits including health insurance and retirement plans, and a supportive culture that promotes work-life balance. We're hiring now to support our rapid growth!
What we offer: Competitive salary, paid time off, professional development stipend, and state-of-the-art remote work equipment. Our Baltimore-based leadership team provides 24/7 support to ensure your success.
Responsibilities
- Provide exceptional customer support via phone, email, and chat for our SaaS platform
- Resolve technical issues and troubleshoot software problems with empathy and efficiency
- Document customer interactions and maintain detailed case notes in CRM systems
- Collaborate with cross-functional teams to improve customer experience
- Meet performance metrics including response times and resolution rates
- Contribute to knowledge base articles and training materials
- Participate in regular team meetings and training sessions
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years of customer service or technical support experience
- Proficiency with CRM software and ticketing systems (Salesforce/Zenith experience a plus)
- Strong problem-solving skills and ability to remain calm under pressure
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently in remote environment
- Reliable high-speed internet connection and quiet home office space
- Available to work flexible hours including weekends as needed