Job Description
Join our dynamic team as a Remote Customer Support Specialist and make an immediate impact! Baltimore Connect Solutions is seeking tech-savvy individuals to provide exceptional customer service from the comfort of your home. This is a contract position with the opportunity for long-term growth. Enjoy flexible hours, competitive pay, and a supportive virtual environment. If you're ready to start immediately and deliver outstanding client experiences, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Upsell products/services based on customer needs
- Meet and exceed performance metrics for resolution times and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote/tech support
- Proficient with CRM software (Salesforce, Zendesk) and Microsoft Office
- Excellent verbal/written communication and problem-solving skills
- Self-motivated with strong time management abilities
- Quiet home office environment with reliable high-speed internet
- Ability to work flexible hours including evenings/weekends