Job Description
Join our award-winning team at NexusTech Solutions as a Remote Customer Support Specialist in Fort Worth! We're seeking empathetic problem-solvers to deliver exceptional service to our global client base. This immediate hire opportunity offers competitive compensation, flexible remote work, and rapid onboarding. You'll be the voice of our brand, resolving technical inquiries with speed and professionalism while contributing to our customer-centric culture. If you thrive in dynamic environments and value work-life balance, this role is your perfect match.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Document interactions using Salesforce CRM and maintain accurate case records
- Collaborate with technical teams to troubleshoot complex product issues
- Proactively identify process improvements to enhance customer satisfaction
- Meet/exceed SLAs for response times and resolution metrics
- Train on proprietary systems during accelerated onboarding
Qualifications
- 2+ years in customer support or technical support role
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written/verbal communication skills
- Ability to troubleshoot software/hardware issues independently
- Self-starter with strong time management skills
- Must reside in Fort Worth, TX area with reliable internet
- High school diploma; Associate's degree preferred