Job Description
Join our dynamic team as a Remote Customer Support Specialist and kickstart your career immediately! We're seeking motivated individuals in Charlotte, NC to provide exceptional service from the comfort of your home. Enjoy a flexible schedule, comprehensive training, and competitive benefits. This is your opportunity to grow with a forward-thinking company while making a real impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product-related questions
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve escalations
- Meet/exceed performance metrics for resolution times and satisfaction
- Identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or technical support experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends