Job Description
Join Cleveland's fastest-growing tech firm as a Remote Customer Support Specialist! We're seeking motivated individuals to deliver exceptional service from home with immediate start dates. Enjoy competitive pay, flexible scheduling, and full benefits package. No commute, no office politics—just impactful remote work supporting innovative software solutions. Perfect for tech-savvy problem solvers ready to hit the ground running!
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Troubleshoot technical issues using CRM and diagnostic tools
- Document interactions accurately in Salesforce database
- Collaborate with engineering team to escalate complex bugs
- Maintain 95% customer satisfaction score through proactive solutions
- Participate in weekly remote team training sessions
Qualifications
- 2+ years customer support experience (remote preferred)
- Proficient in Zendesk, Salesforce, and JIRA platforms
- Exceptional written/verbal communication skills
- High-speed internet connection and dedicated home office
- Ability to work flexible hours including weekends
- CompTIA A+ certification or equivalent technical knowledge
- US citizenship or valid work authorization required