Job Description
Join our dynamic team immediately as a Remote Customer Support Specialist in Fresno! We're hiring motivated professionals with flexible hours to deliver exceptional service. Enjoy the freedom of working from home while making a real impact. This is your opportunity to grow with a forward-thinking company that values work-life balance and career development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat within 2 hours
- Resolve technical issues and provide product guidance
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly KPIs for satisfaction and resolution rates
- Participate in bi-weekly training sessions to stay updated
Qualifications
- 2+ years customer support experience
- Proficiency with Zendesk/HubSpot or similar platforms
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Flexible availability including weekends