Job Description
Are you looking for a rewarding career that offers the flexibility to work from home while maintaining a healthy work-life balance? TechSolutions Columbus is currently seeking a dedicated Remote Customer Support Specialist to join our high-performing team. We are immediately hiring for qualified candidates who are ready to start right away.
As a key member of our support team, you will be the face of our brand, helping clients resolve technical issues and navigate our software solutions with ease. We value proactive communication, a customer-first mindset, and the ability to adapt in a fast-paced environment.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot and resolve technical issues and account concerns for our diverse client base.
- Document all interactions and resolutions accurately within our CRM system.
- Collaborate with the product and engineering teams to escalate complex issues.
- Proactively identify opportunities to upsell or cross-sell relevant services.
- Ensure high customer satisfaction scores and retention rates.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Proven experience in customer service or technical support (remote or in-office).
- Reliable high-speed internet connection and a dedicated workspace.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.
- Ability to work flexible hours, including evenings and weekends if required.