Job Description
Join Albuquerque Connects as a Remote Customer Support Specialist and become part of our award-winning team! We're urgently seeking empathetic professionals to deliver exceptional service from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact in your community.
Why Albuquerque Connects? We pride ourselves on fostering a supportive virtual culture with career growth opportunities, tech stipends, and regular team-building events. As a certified Great Place to Work, we invest in your success.
What We Offer:
- 100% remote work environment
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities for existing clients
- Maintain product knowledge through continuous training
- Meet daily performance metrics (e.g., 25+ resolved cases)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional written and verbal communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Spanish fluency highly valued
- Available for evening/weekend shifts as needed