Job Description
Join Atlanta Tech Solutions as a Remote Customer Support Specialist and start your work-from-home career immediately! We're seeking tech-savvy professionals to deliver exceptional service to our diverse client base. Enjoy competitive pay, full benefits, and a flexible remote work environment while making a tangible impact on customer satisfaction. This is your opportunity to join a growing Atlanta-based company with a commitment to employee development and work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify opportunities for process improvements
- Meet or exceed monthly performance metrics for resolution times and CSAT
- Contribute to knowledge base development and training materials
- Participate in weekly team meetings for performance reviews and skill development
Qualifications
- Minimum 2 years customer support experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed internet connection and dedicated home office space
- Ability to work independently while collaborating effectively in virtual teams
- Experience with ticketing systems and SLA management
- CompTIA A+ certification or equivalent technical knowledge preferred