Job Description
Join our dynamic team as a Remote Customer Support Specialist in San Antonio! We're seeking tech-savvy professionals to deliver exceptional service from home. This immediate hire opportunity offers competitive pay, flexible scheduling, and comprehensive training. Help customers resolve technical inquiries while advancing your career in a supportive virtual environment. No commute required – just high-speed internet and your expertise!
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Utilize CRM tools to document interactions and track cases
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities and contribute to revenue goals
- Maintain product knowledge through continuous learning
- Participate in daily team huddles and performance reviews
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service or technical support experience
- Proficiency with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced virtual settings
- Self-motivated with strong time management skills
- Reliable home office setup with quiet workspace