Job Description
Join Oakland's fastest-growing tech startup as a Remote Customer Support Specialist. We're seeking passionate individuals to provide exceptional service to our clients while enjoying the flexibility of 100% remote work. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative virtual environment. Help us deliver world-class support while building your career from the comfort of your home office.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document support cases in CRM system with detailed resolution notes
- Collaborate with engineering team to escalate technical issues
- Monitor support tickets using Zendesk and prioritize urgent requests
- Conduct product training sessions for new customers
- Analyze support patterns to identify product improvement opportunities
- Maintain 99.9% system uptime through proactive monitoring
Qualifications
- 3+ years customer service experience in SaaS environment
- Proficiency with Zendesk, Salesforce, and Microsoft Office Suite
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues via remote access
- High-speed internet connection and quiet home office setup
- Experience working with CRM systems and ticketing platforms
- Strong problem-solving skills with customer-centric approach
- Availability for flexible hours including weekends as needed