Job Description
Join Our Elite Night Shift Team from Phoenix, AZ!
Are you a high-energy professional seeking a 100% remote opportunity that fits your nocturnal schedule? ApexTech Solutions is currently hiring a Remote Customer Support Specialist to join our world-class support team. We value flexibility, technical expertise, and a passion for helping others.
As a night shift agent, you will be the first point of contact for our clients, troubleshooting technical issues and ensuring seamless service during off-hours. If you are looking for a stable career with a modern company culture, apply today!
Responsibilities
- Provide 24/7 Technical Support: Troubleshoot software and hardware issues for clients via chat and email during the night shift.
- Manage High-Volume Tickets: Efficiently handle a high volume of support tickets while maintaining a 4.5-star rating.
- Client Communication: Clearly explain technical solutions to non-technical users in a professional and empathetic manner.
- System Updates: Log all interactions into the CRM system and document known issues.
- Collaboration: Coordinate with day-shift teams to resolve escalated issues and ensure continuity of care.
Qualifications
- Experience: Minimum of 2 years of experience in customer support or technical helpdesk roles.
- Availability: Must be able to work a rotating night shift schedule (e.g., 10 PM - 6 AM EST).
- Technical Skills: Strong proficiency with Windows, Mac, and common troubleshooting tools.
- Communication: Native-level English proficiency (written and verbal).
- Reliability: A stable high-speed internet connection and a dedicated home office setup.