Job Description
Join our award-winning customer support team and launch your career in tech with zero experience required! Coastal Connect Solutions is seeking passionate Remote Customer Support Specialists to deliver exceptional service to our clients. Enjoy flexible remote work, comprehensive paid training, and a supportive team environment dedicated to your growth. We're committed to building diverse teams and providing clear career advancement paths for all employees.
What We Offer:
- 100% remote work opportunity
- Comprehensive 6-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Annual performance bonuses
Responsibilities
- Provide exceptional customer service via phone, email, and chat
- Resolve technical issues using troubleshooting guides and knowledge base
- Document customer interactions in CRM system with precision
- Collaborate with technical teams to resolve complex problems
- Meet monthly performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we train everyone
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving skills
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Basic computer proficiency (typing 25+ WPM)
- Customer-focused mindset with empathy and patience
- Must be authorized to work in the United States