Job Description
Join our award-winning team as a Remote Customer Support Specialist and launch your career in tech! No experience necessary – we provide comprehensive training to help you succeed. This fully remote position offers flexible hours while serving Cleveland's growing tech community. You'll be the first point of contact for clients, resolving inquiries with empathy and professionalism while working from anywhere in the US.
Why Work With Us?
- Industry-leading onboarding program
- Health insurance, 401(k) matching, and paid time off
- Virtual team-building events and career development
- Technology stipend for home office setup
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using knowledge base resources
- Document interactions in CRM systems accurately
- Collaborate with technical teams for complex escalations
- Maintain customer satisfaction metrics (CSAT scores)
- Participate in bi-weekly skill-building workshops
- Adapt to evolving product knowledge and processes
Qualifications
- High school diploma or equivalent (students welcome)
- Strong written and verbal communication skills
- Comfortable learning new digital tools
- Reliable internet connection and quiet workspace
- Ability to type 30+ words per minute
- Patience and problem-solving aptitude
- Time management and multitasking abilities
- Must be authorized to work in the United States