Job Description
Join our award-winning remote team as a Customer Support Specialist! We're seeking motivated individuals in Houston with no prior experience to deliver exceptional service from home. Enjoy flexible hours, comprehensive training, and career growth opportunities. Our inclusive culture values your unique perspective and provides all tools needed to succeed.
Why NexusTech?
- 100% remote work with home office stipend
- Health benefits and retirement plan
- Quarterly performance bonuses
- Professional development budget
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using knowledge base resources
- Document interactions in CRM system
- Collaborate with team on complex cases
- Meet daily performance metrics
- Participate in weekly training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent
- Basic computer literacy (typing 30+ WPM)
- Reliable high-speed internet connection
- Quiet home office space
- Strong communication skills
- Problem-solving aptitude
- Ability to work independently
- Customer service mindset