Job Description
Join Tampa Digital Solutions as a Remote Customer Support Specialist and launch your career in tech without prior experience! We're seeking motivated individuals in Tampa, FL to provide exceptional customer service through phone, chat, and email. Our comprehensive training program equips you with everything needed to succeed in a fully remote environment. Enjoy flexible hours, competitive benefits, and opportunities for growth within our innovative team.
Why Choose Us?
- Industry-leading onboarding program
- 100% remote work from anywhere in Tampa Bay
- Health, dental, and vision insurance
- Professional development stipend
- Collaborative virtual team culture
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Troubleshoot technical issues with step-by-step guidance
- Document interactions in CRM systems with precision
- Collaborate with senior agents for complex cases
- Meet daily performance metrics for resolution time
- Contribute to knowledge base improvements
- Participate in weekly virtual team meetings
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong verbal and written communication skills
- Comfortable using multiple software tools simultaneously
- Reliable internet connection (minimum 25 Mbps)
- Ability to work independently in remote setting
- Basic computer proficiency (Windows/Mac)
- Customer service mindset with empathy and patience