Job Description
We're urgently seeking dynamic individuals to join our remote customer support team in Memphis, TX! Enjoy the perfect blend of flexibility and impact with part-time hours (20-25 hrs/week) that adapt to your schedule. As a Remote Customer Support Specialist, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while working from the comfort of your home office. If you're tech-savvy, patient, and thrive in autonomous environments, this is your opportunity to excel with a company that values work-life balance.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical issues and product inquiries with precision
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to address escalated concerns
- Continuously update knowledge base with product and service updates
- Meet performance metrics for response time and resolution efficiency
- Proactively identify process improvements for customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or technical support role
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and dedicated workspace
- Flexible availability including evenings and weekends
- Must reside in Memphis, TX area