Job Description
Join InnovateTech Solutions as a Remote Customer Support Specialist and deliver exceptional service to our growing client base. This part-time role offers the flexibility to work from anywhere while making a real impact in a dynamic tech environment. We're seeking a tech-savvy, empathetic professional to represent our brand and resolve customer inquiries with precision and care.
Responsibilities
- Respond to customer inquiries via email, chat, and phone within SLA targets
- Troubleshoot technical issues for SaaS products with step-by-step guidance
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with technical teams to resolve complex escalations
- Contribute to knowledge base improvements and training materials
- Monitor support channels during scheduled hours (20-25 hrs/week)
Qualifications
- 1+ years customer support experience in tech/SaaS industry
- Proficiency with CRM tools (Salesforce preferred)
- Exceptional written and verbal communication skills
- High-speed home internet and quiet workspace
- Ability to work independently with minimal supervision
- Strong problem-solving and time management abilities
- Associate degree or equivalent experience required