Job Description
Join our dynamic team as a Remote Customer Support Specialist in Jacksonville, FL! We're urgently hiring passionate individuals to deliver exceptional service from the comfort of your home. This full-time role offers competitive pay, comprehensive benefits, and flexible hours. Be part of a forward-thinking company that values work-life balance and career growth. Immediate start available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems and escalate complex issues
- Collaborate with cross-functional teams to improve customer experience
- Meet performance metrics including response time and resolution rate
- Contribute to knowledge base updates and process improvements
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years customer service or technical support experience
- Proficient in CRM software (Salesforce experience a plus)
- Excellent verbal/written communication and problem-solving skills
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Flexible availability including evening/weekend shifts as needed