Job Description
Join ApexConnect Solutions and enjoy the freedom of remote work with weekly paychecks! We're seeking a dedicated Customer Support Specialist to join our dynamic team based in North Carolina. This full-time remote role offers competitive compensation, flexible scheduling, and comprehensive benefits including health insurance and retirement plans. Be part of an innovative company that values work-life balance and professional growth.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Document cases in CRM systems with 98% accuracy
- Collaborate with product teams to escalate critical issues
- Maintain 95% customer satisfaction score
- Participate in weekly training sessions
- Meet weekly productivity targets
Qualifications
- 2+ years customer support experience
- Proficient in Zendesk and Salesforce
- Excellent written and verbal communication
- High-speed home internet required
- Ability to work independently
- Valid North Carolina residency
- Flexibility to work evenings/weekends