Job Description
Join TechFlow Solutions as a Remote Customer Support Specialist and experience the freedom of working from anywhere with weekly paychecks. We're seeking empathetic communicators to deliver exceptional service to our growing client base in Portland's thriving tech sector. Enjoy competitive compensation, flexible scheduling, and comprehensive training—all while supporting innovative SaaS platforms.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document cases in CRM system with precise details and resolution steps
- Collaborate with technical teams to escalate complex issues
- Meet weekly productivity targets of 25+ resolved cases daily
- Contribute to knowledge base documentation and process improvements
- Maintain HIPAA/GDPR compliance in all customer interactions
Qualifications
- 2+ years in customer support or SaaS industry experience
- Proven ability to multitask in fast-paced remote environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Reliable high-speed internet and quiet home office setup
- Flexibility to work evenings/weekends as needed
- Experience with Zendesk, Salesforce, or similar CRM platforms