Job Description
Join NexaConnect's award-winning remote team as a Customer Support Specialist and enjoy the flexibility of working from home with weekly pay! Based in Oakland, CA, we're seeking empathetic tech-savvy professionals to deliver exceptional support experiences to our global clientele. This fully remote position offers competitive compensation, comprehensive benefits, and career growth opportunities in the thriving tech hub of the Bay Area.
Why NexaConnect?
- Weekly direct deposits
- Premium remote work equipment provided
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases in Salesforce and maintain accurate knowledge base articles
- Collaborate with engineering teams to escalate technical issues with detailed reports
- Meet/exceed monthly SLA targets for response and resolution times
- Train on new product launches and process improvements
- Identify trends in customer feedback to enhance service quality
Qualifications
- 2+ years in customer support or technical assistance
- Proficient in CRM tools (Salesforce preferred)
- Excellent written/verbal communication skills
- Ability to work independently in remote environments
- High-speed internet and quiet home office setup
- Experience with ticketing systems (Zendesk/Jira)
- Problem-solving mindset with attention to detail