Job Description
Join our award-winning remote team and transform your career with flexible work and weekly pay! Apex Solutions Group is seeking a passionate Customer Support Specialist to serve clients across Tennessee and North Carolina. No commute required – work from anywhere in the US while making a tangible impact. Enjoy competitive compensation, comprehensive benefits, and a culture that values work-life balance.
What Makes This Role Exceptional:
- Weekly paycheck for consistent cash flow
- 100% remote work environment
- Opportunity for career growth in a rapidly expanding tech company
- Health, dental, and vision insurance included
- Flexible scheduling with core hours (9 AM - 3 PM CT)
Responsibilities
- Resolve customer inquiries via phone, email, and chat support
- Document interactions and troubleshoot technical issues
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics (CSAT, resolution time)
- Train new team members on support protocols
- Identify process improvements for customer experience
- Participate in quarterly team-building activities
Qualifications
- 3+ years in customer service or technical support
- Proficiency with Zendesk and CRM platforms
- Excellent written/verbal communication skills
- High-speed internet and dedicated home office space
- Ability to work independently with minimal supervision
- Experience in SaaS or tech industry preferred
- Valid US work authorization
- CompTIA A+ certification (or equivalent)