Job Description
Join FlowTech Solutions as a Remote Customer Support Specialist and enjoy the flexibility of working from anywhere in Washington with weekly paychecks! We're a leading tech company committed to innovation and employee satisfaction. As a key member of our support team, you'll resolve customer inquiries, troubleshoot technical issues, and deliver exceptional service—all while maintaining a healthy work-life balance. We offer competitive compensation, comprehensive benefits, and a collaborative virtual environment.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with empathy and efficiency
- Resolve technical issues for software and hardware products
- Document cases accurately in our CRM system
- Collaborate with engineering teams to escalate complex problems
- Meet weekly performance metrics for resolution times and customer satisfaction
- Continuously update knowledge base with new solutions
Qualifications
- 2+ years of customer support experience
- Proficiency with remote work tools (Slack, Zoom, Zendesk)
- Excellent written and verbal communication skills
- Ability to troubleshoot technical issues independently
- Strong problem-solving and time-management abilities
- High-speed internet and quiet home office setup