Job Description
Join FlexiPay Solutions and transform your career with our revolutionary remote daily pay program! We're urgently seeking motivated Customer Specialists in North Carolina to provide exceptional support while enjoying the freedom of 100% remote work. With our industry-leading same-day payment system, you'll receive earnings daily instead of waiting for traditional payroll cycles. This is your opportunity to build financial stability while making a meaningful impact in the lives of our clients.
Why FlexiPay Solutions?
- • Daily pay via our secure digital platform
- • Comprehensive benefits package including health insurance
- • Flexible schedule with core hours (9 AM - 3 PM EST)
- • Professional development stipend
- • Collaborative remote culture with weekly virtual team-building
Responsibilities
- • Provide exceptional customer support via phone, email, and chat for our fintech platform
- • Process transactions and resolve payment inquiries with 95%+ accuracy
- • Maintain detailed client records in CRM systems
- • Collaborate with cross-functional teams to improve service delivery
- • Meet daily performance metrics including response time and resolution rate
- • Identify upsell opportunities and contribute to revenue growth
Qualifications
- • 2+ years of customer service or fintech experience
- • Proficiency with CRM software (Salesforce preferred)
- • Excellent communication skills with clear professional articulation
- • Ability to work independently with minimal supervision
- • High-speed internet connection and dedicated home office space
- • Must be located in North Carolina for state tax compliance
- • Experience with payment processing systems a plus