Job Description
Join Baltimore's fastest-growing remote staffing agency and get paid daily! We're seeking energetic Customer Specialists to provide exceptional virtual support while enjoying Baltimore's vibrant culture—all from home. No experience required—full training provided!
Responsibilities
- Handle customer inquiries via phone, email, and chat within 2-hour response times
- Process orders, returns, and billing inquiries with 99% accuracy
- Update CRM systems and maintain detailed client interaction logs
- Collaborate with cross-functional teams to resolve complex issues
- Meet daily performance metrics for customer satisfaction (CSAT) scores
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong typing skills (45+ WPM) and proficiency with Microsoft Office
- Reliable high-speed internet and quiet home workspace
- Excellent communication skills with clear, professional phone etiquette
- Ability to work independently while meeting daily deadlines
- Available for flexible shifts (evenings/weekends required)
- Must pass background check and drug screening