Job Description
Join FlexiPay Solutions and transform your workday with our revolutionary daily pay platform! We're seeking dynamic Remote Customer Specialists in Indianapolis to deliver exceptional support while enjoying instant earnings. No more waiting for payday – get paid daily for your hard work!
Why FlexiPay Solutions?
- Daily direct deposit – Earn daily with no hidden fees
- 100% remote flexibility – Work from anywhere in the US
- Comprehensive training – Launch your career with our expert onboarding
- Growth opportunities – Top performers advance to team leadership
Responsibilities
- Handle 50+ daily customer inquiries via chat/email with 95% satisfaction rate
- Process payment adjustments and account modifications within SLAs
- Document all interactions using Salesforce CRM with zero data entry errors
- Collaborate with billing team to resolve complex payment disputes
- Maintain 99.5% system uptime through proactive issue monitoring
- Participate in daily team huddles to share best practices
- Identify process improvements to enhance customer experience
Qualifications
- 2+ years customer service experience in B2B or fintech
- Proficient in Salesforce, Zendesk, or similar CRM platforms
- Exceptional written communication skills with zero grammar errors
- High-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Available for flexible shifts including weekends (15-20 hrs/week)
- Must pass background check and skills assessment