Job Description
Join FlexPay Connect and transform your schedule with our revolutionary remote daily pay program! We're seeking dynamic Customer Specialists in Virginia Beach to deliver exceptional support while enjoying the flexibility of remote work. As a pioneer in instant compensation, we eliminate traditional payroll cycles – get paid daily for your contributions! Our platform empowers professionals like you to maintain financial stability while serving diverse clients across the US.
Why FlexPay Connect?
- Daily direct deposit (no more waiting for payday!)
- 100% remote work with flexible hours
- Comprehensive training and certification programs
- Career advancement into senior roles
- Health benefits available for qualifying contractors
Responsibilities
- Deliver responsive customer support via phone, email, and chat
- Resolve billing inquiries and technical issues within SLAs
- Update CRM systems with accurate interaction records
- Collaborate with cross-functional teams on complex cases
- Maintain customer satisfaction scores above 95%
- Identify upsell opportunities for premium services
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years in customer service or support role
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Available to work 25-40 hours/week (flexible scheduling)
- Pass background check and drug screening