Job Description
Thriving in the Night? We Have the Perfect Remote Opportunity in Tampa, FL.
Global Connect Tampa is seeking a dedicated Remote Night Shift Customer Success Specialist to join our elite support team. If you are a self-motivated problem solver who enjoys the quiet efficiency of the evening, this is your chance to advance your career from the comfort of your home.
As part of our Tampa-based remote workforce, you will play a critical role in ensuring our clients receive seamless support during off-peak hours. We offer a competitive benefits package, flexible scheduling, and a culture that values work-life balance.
Responsibilities
- Manage high-volume customer inquiries via phone and live chat during the night shift.
- Resolve complex issues and escalate critical problems to the day-shift team immediately.
- Build lasting relationships with clients by providing proactive and personalized support.
- Document all interactions and feedback in our CRM system to track service trends.
- Conduct training sessions for incoming night-shift staff to ensure consistency.
Qualifications
- Minimum of 2 years of experience in customer service or technical support.
- Excellent written and verbal communication skills in English.
- Proven ability to troubleshoot common software and hardware issues.
- Reliable, high-speed internet connection and a dedicated home office.
- Must be willing to work a consistent night shift schedule (e.g., 10:00 PM - 6:00 AM EST).