Job Description
Are you looking for a rewarding career that offers the flexibility to work from anywhere in the state of Ohio? Apex Support Systems is currently seeking dedicated Entry Level Remote Customer Service Associates to join our growing team.
We understand that work-life balance is crucial. That’s why we offer a fully remote environment where you can set your own schedule around your personal commitments. Whether you are a recent graduate or looking to switch careers, this is the perfect opportunity to gain valuable experience in a fast-paced tech environment without the commute.
Why Join Us?
- 100% Remote: Work from the comfort of your home in Ohio.
- Flexible Hours: Choose shifts that fit your lifestyle.
- No Experience Required: We provide comprehensive paid training.
- Career Growth: Opportunities for advancement into Team Lead and Management roles.
Don't let geography limit your career potential. Apply today to become part of the Apex family!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a friendly and professional demeanor.
- Resolve customer issues and complaints efficiently to ensure high satisfaction scores.
- Input and update customer data accurately into our CRM systems.
- Collaborate with cross-functional teams to resolve complex account issues.
- Follow standard operating procedures to maintain service quality.
- Participate in daily team meetings and training sessions.
Qualifications
- High school diploma or GED equivalent (Associate’s degree preferred).
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer skills and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- The ability to work independently and self-motivate.
- Willingness to undergo a background check and drug screen.