Job Description
Launch your career with Phoenix Tech Solutions' remote Entry-Level Customer Specialist role! We're seeking motivated individuals in Phoenix, AZ to join our dynamic team – no experience required. Enjoy competitive pay, full benefits, and flexible remote work while making a real impact.
Why Join Us?
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Collaborative virtual team environment
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Resolve basic technical issues using knowledge base resources
- Update customer information and maintain accurate records
- Collaborate with senior specialists to escalate complex cases
- Meet daily productivity and quality targets
- Participate in ongoing training and skill development
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we train from scratch!
- High school diploma or equivalent
- Strong communication and problem-solving abilities
- Basic computer proficiency (typing, browsers, MS Office)
- Reliable internet connection and quiet workspace
- Ability to work independently with minimal supervision
- Customer service mindset and positive attitude
- Detail-oriented with strong organizational skills