Job Description
Join our award-winning team as an Entry-Level Customer Support Specialist and launch your career in tech! We're a Kansas City-based innovator providing fully remote opportunities with company-issued equipment. No commute, no office politics – just pure growth potential. We're seeking passionate individuals ready to deliver exceptional service while building foundational skills in a dynamic environment.
Perks You'll Love:
- Complete remote work setup provided (laptop, dual monitors, headset)
- Comprehensive paid training and mentorship program
- Clear career advancement path to senior roles
- Health, dental, and vision insurance from day one
- Flexible scheduling with core hours (9 AM - 3 PM CST)
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Utilize company-provided CRM tools to document interactions and track cases
- Collaborate with technical teams to troubleshoot complex product issues
- Contribute to knowledge base by documenting solutions and best practices
- Participate in daily stand-ups and bi-weekly skill-building workshops
- Maintain SLA metrics for response time and first-contact resolution
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 0-2 years customer service or technical support experience
- Proficiency in remote collaboration tools (Slack, Zoom, Teams)
- Exceptional written and verbal communication skills
- Ability to type 40+ WPM with 95% accuracy
- Self-motivated with strong time management in home environments
- Must have dedicated, quiet workspace at home