Job Description
We are Austin Digital Solutions, a rapidly growing tech company headquartered in the heart of Austin, Texas. We are currently seeking passionate, self-motivated individuals to join our elite remote team as Entry-Level Customer Support Specialists. This is a fantastic opportunity for anyone looking to start a career in the tech industry without prior experience. We provide full training and mentorship to help you succeed.
Why Join Us?
- 100% Remote Work: Enjoy the flexibility of working from the comfort of your home.
- No Experience Required: We train you from the ground up.
- Austin-Based Culture: Celebrate our local roots while connecting globally.
- Competitive Pay: Earn $18-$22/hour with performance bonuses.
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Troubleshoot basic technical issues and provide step-by-step solutions.
- Manage and update customer accounts and support tickets accurately.
- Collaborate with senior team members to resolve complex customer concerns.
- Identify trends in customer feedback to help improve our products and services.
- Maintain a high level of professionalism and empathy in all interactions.
Qualifications
- High school diploma or GED is required.
- Must reside in the Austin, TX area or be willing to relocate.
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Willingness to learn new software and processes quickly.