Job Description
Join our award-winning team as a Remote Entry-Level Customer Support Specialist! No experience required – we provide all equipment and comprehensive training. This is your golden ticket to launch a tech career from anywhere in the United States, including Georgia. Enjoy flexible scheduling, competitive pay, and full benefits while making a real impact for our clients.
What We Offer:
- Complete tech setup delivered to your door (laptop, headset, peripherals)
- 4-week paid training program with mentorship
- Health/dental/vision insurance after 60 days
- 401(k) with company match
- Performance-based quarterly bonuses
- Unlimited PTO for full-time employees
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Master our proprietary CRM system to document interactions accurately
- Collaborate with technical teams to troubleshoot complex issues
- Maintain 95% customer satisfaction score through quality service
- Participate in daily team huddles and skill-building workshops
- Identify process improvements to enhance customer experience
- Adhere to strict data security protocols during all interactions
Qualifications
- High school diploma or equivalent (college preferred but not required)
- Exceptional written and verbal communication skills
- Reliable high-speed internet connection (minimum 50 Mbps)
- Comfortable learning new software quickly
- Ability to work independently with minimal supervision
- Positive attitude and problem-solving mindset
- No prior experience needed – we train from scratch!