Job Description
Join TechFlow Solutions as a Remote Entry-Level IT Specialist and kickstart your career in technology! We provide all necessary equipment including laptops, monitors, and software licenses to ensure your success. Our collaborative remote team supports your growth through mentorship and hands-on training. Enjoy flexible hours while working from anywhere in Illinois or New York. Apply today to join our innovative team and build a strong foundation in IT operations, cybersecurity fundamentals, and cloud technologies.
Responsibilities
- Provide remote technical support for hardware/software issues via ticketing systems and chat
- Assist with network monitoring, system updates, and security protocols
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Manage user accounts and access permissions
- Conduct routine system backups and recovery drills
- Participate in cross-departmental tech initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS, networking, and cloud services
- Excellent written communication skills for remote collaboration
- Problem-solving aptitude with diagnostic methodologies
- Ability to work independently with minimal supervision
- CompTIA A+ or similar certification preferred
- Authorized to work in the US (Illinois or New York residency preferred)