Job Description
Join TechSolutions Inc. as a Remote Entry-Level IT Support Specialist and launch your tech career from Milwaukee! We're seeking motivated individuals to provide exceptional remote technical support to our clients. Enjoy flexible remote work while growing your skills in a dynamic, collaborative environment. Our comprehensive training program ensures you'll thrive in this role regardless of your background.
As part of our innovative team, you'll gain exposure to cloud technologies, cybersecurity basics, and enterprise systems. We value curiosity and offer clear career progression paths into specialized IT roles. If you're passionate about technology and helping others, this is your opportunity to start strong in the Milwaukee tech scene.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Document and resolve tickets using our ticketing system (Zendesk)
- Assist users with cloud applications (Office 365, Google Workspace)
- Conduct remote diagnostics and troubleshooting procedures
- Collaborate with senior engineers on complex issues
- Maintain accurate user documentation and knowledge base articles
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Comfortable working independently in a remote environment
- Ability to learn new technologies quickly
- Customer service experience (retail, hospitality, or helpdesk)
- Reliable high-speed internet connection at home
- Available to work flexible hours including occasional weekends