Job Description
Launch your tech career with TechFlow Solutions Inc.! We're seeking motivated entry-level IT Support Specialists to join our remote team based in Houston, TX. This full-time role offers hands-on experience with cutting-edge technologies while supporting our enterprise clients. Enjoy flexible remote work, comprehensive training programs, and career advancement opportunities in a dynamic, inclusive environment.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via ticketing systems
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document support cases using ITSM best practices and knowledge base tools
- Collaborate with cross-functional teams to resolve complex technical escalations
- Monitor system performance and proactively address potential vulnerabilities
- Train end-users on cybersecurity protocols and data protection measures
- Assist with IT infrastructure projects and system deployments
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 90 days
- Basic knowledge of Windows/macOS, Active Directory, and cloud services
- Strong problem-solving skills with attention to detail
- Excellent written/verbal communication abilities
- Ability to work independently in a remote setting
- Proficient with ticketing systems (e.g., Jira, ServiceNow)