Job Description
Launch your career with TechSolutions Inc., a leading tech innovator based in Phoenix, AZ! We're seeking motivated Entry-Level IT Support Specialists to join our remote team. Enjoy the freedom of flexible hours while delivering exceptional technical support to clients across the US, including Illinois. This is your opportunity to grow professionally in a dynamic, inclusive environment with competitive compensation and career advancement paths.
Responsibilities
- Provide remote technical assistance via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity problems and system malfunctions
- Document support tickets and maintain accurate knowledge base articles
- Collaborate with senior IT staff to resolve complex technical challenges
- Conduct remote system configurations and software installations
- Monitor system performance and proactively address potential issues
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Excellent written and verbal communication skills
- Strong problem-solving abilities and customer service mindset
- Proficiency with remote desktop tools (e.g., TeamViewer, Remote Desktop)
- Ability to work independently with flexible scheduling
- Must have reliable high-speed internet and dedicated home workspace