Job Description
Are you ready to join a top-tier team in Oakland, CA?
Oakland Digital Solutions is urgently hiring for a Remote Technical Support Specialist. We are looking for motivated professionals who want to work from the comfort of their home with equipment provided upon hire. This is an immediate hire opportunity for candidates who are detail-oriented and tech-savvy.
In this role, you will be the first line of defense for our clients, resolving technical issues and ensuring a seamless digital experience. We value flexibility, reliability, and a customer-first approach.
Why Join Us?
- Equipment Provided: We ship a high-performance workstation and monitor directly to your home.
- Immediate Start: Onboarding begins within 48 hours of selection.
- Flexible Schedule: Choose between full-time and part-time shifts to fit your lifestyle.
Don't miss this chance to advance your career while working remotely from Oakland, California.
Responsibilities
- Provide remote technical support via phone, chat, and email to resolve hardware and software issues.
- Diagnose and troubleshoot network connectivity problems and application errors.
- Document all customer interactions and technical resolutions in our CRM system.
- Escalate complex technical issues to senior engineers when necessary.
- Maintain a high level of customer satisfaction by adhering to strict service level agreements (SLAs).
- Stay updated on the latest technology trends and internal software updates.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field preferred.
- Proven experience in customer service or technical support is a plus.
- Reliable high-speed internet connection and a dedicated workspace.
- Basic knowledge of Windows, macOS, and troubleshooting protocols.
- Strong verbal and written communication skills.
- Ability to work independently in a remote environment.