Job Description
Launch your tech career with TechSolutions Inc. – a leader in remote-first IT solutions! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team. Enjoy the flexibility of remote work with all equipment provided – including laptop, headset, and peripherals – so you can excel from day one. This is your chance to build foundational skills in a supportive environment while making a real impact.
Why Join Us?
- 100% remote work with company-issued equipment
- Comprehensive training and mentorship program
- Career growth path to senior technical roles
- Competitive benefits package including health insurance
- Collaborative culture with virtual team-building events
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues efficiently
- Set up and configure company-provided equipment for new hires
- Document all support tickets and solutions in CRM systems
- Collaborate with senior engineers on complex technical escalations
- Conduct periodic system maintenance and updates
- Maintain high customer satisfaction through timely resolutions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Excellent problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection at home
- Willingness to learn new technologies through company training